Shipping and return policy

Siliware, Silicone kitchen ware. shipping and return policies

 

SHIPPING within New Zealand

The shipping fee depends on the item and vary between $5.50 and $10.50. All parcels are tracked. The shipping price will be automatically determined and added to your order at the check out. 

Local delivery at the Mount Maunganui, BOP, is available for $4 flat rate.

If you wish to pick up or if you want an untracked parcel please email us at nathalie@siliware.co.nz so we can arrange this for you.  Note that we will not cover any lost untracked parcels.

Free Shipping available for orders over $150.

We believe in minimal packaging. so you item will come in a single protective bag, no brand or product details.

RETURN

You will get full refund of the item if you are not entirely satisfied with your purchase you have 30 calendar days to return an item from the date you received it.Your item must be returned unused and in the same condition that you received it. It must be in the original packaging with a proof of purchase. 

You will have to pay for the shipping both ways. Please send the parcel back to us via tracked courier service as we will not accept liability for returns lost in transit.